FAQs – Merchandise, Music, Physical Products

1. PAYMENT & ORDER CONFIRMATION
2. CANCELLATIONS & RETURNS
3. DELIVERY SERVICES & UNDELIVERED ITEMS
4. PRE-ORDERS
5. PRIVACY
6. VAT


1. PAYMENT & ORDER CONFIRMATION

What payment methods are available?
The Databeats credit card payment system is secured and managed by Sage Pay. You can use Master-card, Visa, Visa Electron, Solo, Switch & Maestro. Alternatively, you can choose to pay via PayPal. Your order will be charged in UK Pounds Sterling and converted to your currency at the current rate by your card issuer.

How do I know my order has gone through?
Once you have submitted your order you will receive a confirmation email with your 8 digit Databeats confirmation number which can be used for all correspondence regarding your order.

If you do not receive your confirmation email please check your junk mail folders. You can also view your order and print your ticket by logging into your account.

Can I use my databeats account login for other Databeats stores?
Yes you can use your account details to login in and purchase goods from any online store run by Databeats. For a full list please visit www.databeats.com


2. CANCELLATIONS & RETURNS

Can I cancel my order?
Yes you can cancel your order within 14 days of placing it. You will be required to return your order via a 'Signed For' delivery service and are responsible for the goods arriving back undamaged within 14 days of cancellation. When the item is returned in its original condition we will refund you the cost of the order

We offer a returns policy for all physical items.
If you need to return your item for any reason please get in touch to support@databeats.com within 14 calender days of receiving your order.

If your order is damaged or sent in error we ask you to ship the items back to us for exchange and we will cover the cost postage both ways. Please return goods using a 'signed for' service. If your returns go missing in the post we cannot offer refund or exchange.

If you don’t want your order or have ordered the wrong size we ask you to pay the return cost to us and we will cover the cost to ship your exchange item back to you.

All goods must be returned in 'as new' condition free from any defects and in original packaging.
Please return goods using a 'signed for' service. If your returns go missing in the post we cannot offer refund or exchange.

Tickets/Downloads
Customers can exchange names on tickets by contacting us 72 hours (3 days) in advance of the event with the relevant information. Please contact us on support@databeats.com if you have any issue regarding your download or ticket order.

We do not accept any returns of download products or event tickets.


3. DELIVERY SERVICES & UNDELIVERED ITEMS

Which postal services do we use?
We dispatch all orders within 24 hours Monday-Friday

UK
Most items are dispatched 1st class Royal Mail (non traceable) unless otherwise specified at time of order.
Large/Heavy items are dispatched by Parcel-force which are traceable in the UK and usually arrive within 2 working days. If we use this service for your order we will contact you with a tracking number.

Note: If your parcel is confirmed as delivered by a 'Traceable' service and you claim to have not received it, you must take this up with the relevant provider. It is the buyers responsibility to make sure someone is home to receive and sign for orders.

International
International items (out side of the U.K) are sent via Royal Mail as standard (non traceable).
We send items using 'International Signed For ' service for some areas including Russia & Brazil.
For larger orders to some countries including Australia, USA & Canada we use FEDEX.

How long will it take for my parcel to arrive?

U.K 1-3 working days
We quote three working days for orders dispatched to the U.K. Should you not be at home when a delivery is attempted, your postman should leave a slip through your door and your package will be returned to your closest main post office waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you before re-shipping your item. In most cases we will charge a postage fee to re-send items which have been returned to us.
Note: It is the buyers responsibility to make sure someone is home to receive the package – most of our products do not fit through the letter box.

In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination, you can contact us any-time regarding your order but we ask you to wait 21 days before we consider any action.

International 5–14 days
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations, you can contact us any time regarding your order we ask you to wait 25 days for EU countries and 35 days for non-EU countries before we consider any action.

What if my order has not arrived?
You must contact us within 40 days of dispatch of your order to report non-delivery otherwise your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of finding them.


4. PRE-ORDERS

Pre-orders are dispatched on the day of release or where possible dispatched to arrive on day of release.
Please note other items in your basket will also be held until this date. If you want your non pre-order items dispatched same-day please order separately.


5. PRIVACY

All the personal details submitted on this site are held in the strictest confidence. At no time will we sell or disclose any personal information to 3rd parties except under the full force of the UK law. From time to time we may contact you to inform you of new products and services being offered by us or Databeats. We do not store any credit or debit card information in the store.


6. VAT

I live outside of the UK. Will you charge me VAT?
Our pricing policy is to offer our products at the same price to all customers, wherever they live. The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So to areas where tax applies, we charge the price displayed and pay the relevant tax to the UK government. Where VAT does not apply we still charge the displayed amount. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered. Unfortunately, as a result of this policy, we are not able to refund VAT charged for any of the tax free areas within the EC as we do not charge VAT to these areas. But you will not be charged any more than any other customer.

Click here to view our full terms and conditions

Our terms and conditions do not affect your statutory rights

Last updated: 14th May 2018